Returns & Refund Policy

We offer a 15-day return policy, which means you have 15 days from the date you receive your order to request a return.

To be eligible for a standard return, your jewellery must be in the same condition in which you received it: unworn and unused, with tags attached and in its original packaging. You will also need to provide proof of purchase.

To request a return, please contact us at info@ishikadesigns.com.au before sending your item back.

Please do not send items back without contacting us first. Returns that have not been approved in advance may not be accepted.

Return Address

Approved returns should be sent to:

Ishika Designs
20 Blackall Range Rd
Woombye QLD 4559
Australia

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your jewellery arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@ishikadesigns.com.au, including your order number and photographs of the item and its packaging where appropriate.

We will assess the issue and, where applicable, provide a repair, replacement, refund or other appropriate remedy in accordance with applicable consumer law.

Our standard return conditions do not limit your rights under applicable consumer protection laws.

Items Not Eligible for Standard Returns

Our standard 15-day change-of-mind return policy does not apply to:

• made-to-order jewellery;

• custom or personalised jewellery;

• items that have been worn or used;

• items that have been damaged after delivery through misuse or improper care;

• sale items, unless otherwise required by applicable consumer law;

• gift cards.

These exclusions do not affect any rights you may have under applicable consumer protection laws in relation to faulty, defective or incorrectly supplied goods.

Exchanges

If you would like to exchange an item for a different design or size, please contact us at info@ishikadesigns.com.au.

Subject to availability, we may ask you to return the original item and place a new order for the replacement item.

European Union – 14-Day Right of Withdrawal

If you are a consumer in the European Union and purchase jewellery from us online, you have the right to cancel your order within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact us at info@ishikadesigns.com.au within the 14-day period and clearly let us know that you wish to cancel your order.

You must then return the goods to us without undue delay and no later than 14 days after notifying us of your decision to withdraw.

You may handle and inspect the jewellery as necessary to establish its nature, characteristics and functioning. If the jewellery has been handled or used beyond what is necessary for such inspection, you may be responsible for any resulting reduction in its value.

The 14-day right of withdrawal does not apply to jewellery that is made to order or clearly personalised, where this exemption applies under applicable law.

Unless otherwise required by applicable law or agreed by us, the customer is responsible for the direct cost of returning the goods under the 14-day right of withdrawal, provided that we have informed you of this before purchase.

When a valid withdrawal is exercised, we will process the refund in accordance with applicable EU consumer law. The refund will generally include the cost of the standard delivery option originally selected, but any additional cost resulting from choosing a more expensive delivery method will not be refunded.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

For standard returns, refunds will generally be processed within 10 business days after the return has been approved. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

For EU customers exercising the statutory 14-day right of withdrawal, refunds will be processed in accordance with applicable EU consumer law.

Australian Consumer Law

Nothing in this Return & Refund Policy excludes, restricts or modifies any consumer guarantee or other right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

If a product has a problem covered by Australian consumer law, your legal rights may include a repair, replacement, refund or other remedy depending on the circumstances.

For more information or to discuss a return, please contact us at:

info@ishikadesigns.com.au