Privacy policy

Privacy Policy

This Privacy Policy describes how Ishika Designs (“we”, “us” or “our”) collects, uses, stores and discloses your personal information when you visit or make a purchase from www.ishikadesigns.com.au (the “Site”).

We respect your privacy and are committed to handling your personal information responsibly and transparently.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us:

Email: info@ishikadesigns.com.au

Postal address:
20 Blackall Range Road
Woombye QLD 4559
Australia

Personal Information We Collect

When you visit our Site, place an order, create an account, contact us, or otherwise interact with us, we may collect personal information that is reasonably necessary to provide our products and services and operate our business.

The information we collect may include the following.

Information You Provide to Us

When you place an order or contact us, we may collect:

  • your name;
  • billing and shipping address;
  • email address;
  • phone number;
  • order details and purchase history;
  • information you provide when contacting customer support;
  • information you provide when requesting a return, exchange or refund;
  • information you voluntarily provide to us.

Payment Information

Payments made through our online store are processed through the payment providers available at checkout.

We receive information necessary to process and confirm your transaction, such as payment method, transaction details and payment status. Full payment card details are processed by the relevant payment provider and are not stored by us unless otherwise stated.

Device and Website Usage Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • time zone;
  • referring website;
  • pages and products viewed;
  • search terms;
  • information about how you interact with our Site;
  • cookies, pixels and similar technologies.

We use this information to operate and secure the Site, understand how visitors use our website, improve our products and services, measure the effectiveness of our marketing and maintain website performance.

How We Collect This Information

We collect personal information:

  • directly from you when you place an order, create an account or contact us;
  • automatically when you use our Site, including through cookies, pixels and similar technologies;
  • from service providers that help us operate our business and process our orders.

How We Use Personal Information

We may use your personal information to:

  • process and fulfil your orders;
  • process payments;
  • arrange shipping and delivery;
  • provide order confirmations and other transactional communications;
  • communicate with you about your order or enquiries;
  • process returns, exchanges and refunds;
  • provide customer support;
  • maintain and improve our Site;
  • understand how customers use our Site and improve our products and services;
  • measure and improve the effectiveness of our advertising and marketing;
  • detect, prevent and investigate fraud, security incidents and other misuse;
  • comply with our legal obligations;
  • send marketing communications where you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us.

Sharing Personal Information

We may share your personal information with service providers where this is reasonably necessary to operate our business, provide our products and services, process your orders, conduct analytics, provide marketing and advertising services, or comply with legal obligations.

These service providers may include:

  • Shopify, which provides the ecommerce platform used to operate our online store and may provide related services including Shopify Email and Shopify Audiences;
  • payment processors and payment service providers;
  • shipping, delivery and fulfilment providers;
  • Klaviyo, which we use for email marketing and customer communications;
  • Google, including Google Analytics and Google Ads, for analytics, advertising and measurement;
  • Meta, including Meta Pixel and Meta Ads, for advertising and measurement;
  • website, hosting, security and technical service providers;
  • other analytics, marketing or advertising service providers that help us operate our business.

We only disclose information to third parties where reasonably necessary for the purposes described in this Privacy Policy, to fulfil our contractual obligations, with your consent where required, or where disclosure is required or permitted by law.

We may also disclose personal information where necessary to comply with applicable laws, regulations, court orders or lawful requests, or to protect our rights, property or safety.

For more information about how Shopify handles personal information, please see the Shopify Privacy Policy.

International Data Transfers

Some of our service providers may process or store personal information outside Australia, including in countries where those providers or their infrastructure operate.

For example, Shopify, Google, Meta, Klaviyo and other service providers may process information internationally in order to provide their services.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy laws and this Privacy Policy.

Behavioural Advertising and Marketing

We use analytics, advertising and marketing technologies to understand how visitors use our Site, measure the effectiveness of our marketing activities, improve our advertising campaigns, and provide customers with relevant content and advertisements.

These services may collect information about your device, browsing activity, interactions with our Site, products viewed, purchases and interactions with our marketing communications. This information may be collected through cookies, pixels and similar technologies.

Google Analytics

We use Google Analytics to understand how visitors use our Site and to analyse website traffic, customer behaviour and interactions with our products and content.

Google Analytics may collect information through cookies and similar technologies, including information about your device, browsing activity and interactions with our Site.

More information about how Google uses information from sites and apps that use its services is available here:

How Google uses information from sites or apps that use our services

Google Ads

We use Google Ads to advertise our products and measure the effectiveness of our advertising campaigns.

Google may use cookies and similar technologies to help us measure conversions, understand how users interact with our advertisements and show relevant advertisements based on previous interactions with our Site.

You can manage your Google advertising preferences through Google's advertising settings.

Meta Pixel and Meta Ads

We use the Meta Pixel and related Meta advertising technologies to measure advertising performance, understand how visitors interact with our Site, and show relevant advertisements on Meta platforms, including Facebook and Instagram.

These technologies may collect information about your visits to our Site, products viewed, purchases and interactions with our website. This information may be used to measure advertising effectiveness, create or identify advertising audiences and provide more relevant advertising.

You can manage your advertising preferences through your Meta account settings.

Shopify Audiences

We use Shopify Audiences to help us measure advertising performance and identify audiences that may be interested in our products.

When Shopify Audiences is enabled, information about your use of our Site, your purchases and the email address associated with your purchases may be used by Shopify in connection with its audience-building and advertising services.

Shopify may use this information to help participating merchants show advertisements to people who may be interested in their products.

For more information about how Shopify handles personal information, please see the Shopify Privacy Policy.

Email Marketing

We use Klaviyo and Shopify Email to send marketing communications, including information about new products, promotions, special offers and other updates that may be relevant to you.

If you subscribe to our marketing communications, we may collect and use your name, email address and information about your interactions with our emails, website and purchases to provide and improve our marketing communications.

Klaviyo and Shopify may collect and process information about your interactions with our emails and website, including whether you open an email, click on links or interact with our communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@ishikadesigns.com.au.

For more information, please see the Klaviyo Privacy Policy and Shopify Privacy Policy.

Targeted Advertising

We may share certain information about your use of our Site, purchases and interactions with our advertisements with advertising and marketing partners, including Google, Meta and Shopify, through cookies, pixels and similar technologies.

These technologies may be used to:

  • measure the effectiveness of advertising campaigns;
  • understand which products and content are of interest to visitors;
  • create or identify audiences for advertising;
  • show advertisements that may be relevant to your interests;
  • measure conversions and purchases resulting from advertising;
  • limit how frequently you see the same advertisement.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies for targeted advertising.

You may be able to control or opt out of personalised advertising through the privacy and advertising settings provided by Google, Meta and other advertising platforms, as well as through your browser or device settings.

Opting out of personalised advertising does not necessarily mean that you will stop seeing advertisements. You may continue to receive non-personalised advertisements.

Lawful Basis for Processing – European Economic Area

If you are located in the European Economic Area (“EEA”), we process your personal information where permitted under applicable data protection laws.

Depending on the circumstances, our lawful bases for processing may include:

  • Performance of a contract – for example, to process and fulfil your order;
  • Legal obligations – where we are required to retain or disclose information by law;
  • Legitimate interests – for example, to operate and secure our Site, prevent fraud, improve our services and communicate with you about your orders;
  • Consent – where we ask for your consent, such as for certain marketing or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.

When personal information is no longer reasonably required, we may delete it or securely de-identify it, subject to any legal or regulatory requirements to retain it.

Automated Decision-Making and Fraud Prevention

We may use automated tools provided by Shopify or our payment providers to help detect and prevent fraudulent or suspicious transactions.

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

Your Privacy Rights

Depending on where you are located and which privacy laws apply to you, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information where legally permitted;
  • request restriction of certain processing;
  • object to certain uses of your personal information;
  • withdraw consent where processing is based on consent;
  • request a copy of certain personal information in a portable format.

To exercise any applicable rights, please contact us at:

info@ishikadesigns.com.au

We may need to verify your identity before processing certain requests.

Cookies

We use cookies and similar technologies on our Site.

Cookies are small files stored on your device that help websites remember information and understand how visitors use the Site.

We use cookies for purposes including:

  • keeping the shopping cart and checkout functioning;
  • remembering preferences;
  • maintaining security;
  • understanding website traffic and performance;
  • improving the functionality and user experience of the Site;
  • measuring advertising performance;
  • supporting personalised and targeted advertising;
  • supporting email marketing and other marketing activities.

Some cookies are necessary for the Site to function. Other cookies are used for analytics, advertising and marketing and may depend on the services and features enabled on our Shopify store.

The third-party services we use, including Shopify, Google, Meta and Klaviyo, may also use cookies, pixels or similar technologies as part of providing their services.

For more information about Shopify's use of cookies, please see the Shopify Cookie Policy.

You can control cookies through your browser settings. Where required by applicable law, you may also be provided with options to manage or consent to non-essential cookies when you visit our Site.

Please note that disabling certain cookies may affect the functionality of the Site.

Children's Privacy

Our Site is intended for a general audience and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where we should not have collected it, please contact us so that we can review the situation and, where appropriate, delete the information.

Complaints

If you believe that we have mishandled your personal information, please contact us first:

info@ishikadesigns.com.au

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act 1988 applies to our handling of your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

If you are located in the European Economic Area, you may also have the right to lodge a complaint with the relevant data protection authority in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use, our information-handling practices, or applicable legal requirements.

When we make changes, we will update the “Last updated” date below.

Last updated: 30 August 2026